The Pros of Using Instant Messaging in the Workplace

Instant Messaging (IM) technology allows workers to chat with each other quickly and privately. The technology is similar to email in that information is sent to the recipient electronically, however, IM does not require the recipient to access a personal inbox to retrieve the message. Messages automatically appear on the recipient’s current screen. Many businesses utilize this form of IM to add efficiency in workplace communication, reduce interferences and improve customer service.

Improves Communication

Instant messaging improves communication in the workplace. It is more efficient than email because it allows messages to appear immediately, saving time. Through IM, workers can remain in constant contact with one another in case problems arise that require assistance. Managers can work remotely and still actively communicate with team members as if they were in the same room.

Reduces Interruptions

Many workers use instant messaging as an alternative to phone, email or personal visits. These forms of communication are usually more time consuming and disruptive than IM. Through IM, workers communicate with one another while continuing with current tasks. Because it does not require workers to stop work to answer the phone or have a face-to-face conversation, the technology significantly reduces workplace interferences.


Instant messaging is a cost-effective form of communication. For large businesses that collaborate between locations regularly, IM saves money in travel expenses. It allows companies to conduct meetings, create presentations, and send and receive applications online without the need to travel to other office locations. The technology also allows users to make corrections in documents and spreadsheets instantly, saving in printing and distribution costs.

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The Latch Secure Instant Business Messaging Solution

With Latch, we make collaboration easier through the use of our secure business messenger platform.

Latch provides a secure business messenger interface that acts as a central hub with customised ‘WhatsApp and Instagram’ style features for everyday business use. Make trawling through emails to find a message a thing of the past. Latch organises your information for you and it is searchable. We have made collaboration simple – if you can use WhatsApp and Instagram then you can easily use Latch.

Interested in using Latch for your business? Check out our affordable pricing options or get in touch with us to discuss your unique requirements.

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