Instant messaging etiquette for business

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We have all heard of or experienced a form of instant messaging, whether it be personally or at work. It has become a must-have tool for businesses as most often than not if you need to send a quick comment to a co-worker, using an instant messenger platform is the best way to do this.

Instant messaging (or IM, for short) is a type of online chat that lets you send and receive brief written messages in real-time. Many offices and companies useIM for one-on-one conversations and group discussions, especially if there are some co-workers who work remotely.

Getting the feel of instant messaging

At first, IM might seem similar to email, but the tone and feel is a bit different. If email is like sending a digital letter, instant messaging is like having a digital conversation. It’s quick, informal, and a little more spontaneous.

It will take some time to understand the feel of instant messaging, especially because every workplace uses it differently. Some are more relaxed and playful, using it to share jokes and funny pictures alongside work-related projects. Others are strictly professional, using it only for official business.

Regardless of how your workplace uses instant messaging, your writing should remain professional. However, much like a face-to-face conversation, your writing doesn’t have to be perfect all the time, as long as the other person understands you.

Instant message guidelines

Although instant messaging is designed to be fast, you may have to wait sometimes for a reply. If you don’t get a response immediately, don’t send multiple follow-up messages. This can come off as annoying and pushy.

For the most part, instant messaging works like an in-person conversation. For instance, if you’re asking for something out of the blue, it’s polite to greet them and ask if they are free before making your request.

The Latch Secure Business Instant Messaging Solution

With Latch, we make collaboration easier through the use of our secure business messenger platform.

Latch provides a secure business messenger interface that acts as a central hub with customised ‘WhatsApp and Instagram’ style features for everyday business use. Make trawling through emails to find a message a thing of the past. Latch organises your information for you and it is searchable. We have made collaboration simple – if you can use WhatsApp and Instagram then you can easily use Latch.

Interested in using Latch for your business? Check out our affordable pricing options or get in touch with us to discuss your unique requirements.

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